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Guides

Guides for banks moving beyond passwords and phone trees.

Written for the people who have to build and sign off the change: heads of digital banking, CISOs, fraud and compliance teams.

All guides

9 min read

Replacing SMS OTP in banking apps

Why one-time codes over SMS are failing, and how passkeys, push approval and voice biometrics compare as replacements.

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10 min read

Passkey rollout guide for banks

From pilot to every channel: enrolment, recovery, fraud policy and a 90-day plan for FIDO2 passkeys.

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8 min read

Voice banking: adding voice commands to a banking app

Use cases, language coverage, authenticating spoken actions, accessibility, and how voice fits an existing app.

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9 min read

AI contact center agents for banks

What AI agents can and cannot handle on a bank's calls, and how to verify, govern and hand off properly.

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9 min read

Mobile banking app security

Device binding, attestation, screen-capture protection, network detection and secure storage — and what supervisors expect of each.

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Regulator control mappings

Control-by-control mappings for each supervised market, as a document your compliance function can review. Available on request from each regulator page.