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FortAgent · AI contact center

Every call answered. Every call understood.

FortAgent runs AI voice and avatar agents across your contact center and the web, taking calls, QA-ing every conversation and surfacing the intelligence, with governance and clear AI disclosure built in.

100%
Calls transcribed and scored
0
Calls left waiting in a queue
100+
Integrations across your stack

FortAgent: AI agents for every call.

FortAgent runs AI voice and avatar agents across your contact center and the web. They take inbound and outbound calls, QA every conversation and surface the intelligence, with governance and clear AI disclosure built in.

Beyond the phone tree

Why teams retire IVR menus and overflowing queues for FortAgent.

Deploy one agent

Build the agent once and it shows up everywhere, as natural voice on the phone, a lifelike avatar on the web, and in chat, WhatsApp and more.

One agent, every channel
VoiceAvatarWeb chatWhatsAppPhoneSMSContact centerVoiceAvatarWeb chatWhatsAppPhoneSMSContact center
Both directions
Inbound and outbound calls
Quality assured
Every call, automatically
By AI
100%
Calls scored and reviewed
0

Calls left waiting

An automated response system answers instantly, inbound and outbound, so nothing sits in a queue.

Governance and accountability

Every AI action is monitored and owned

A governance model watches everything our technology generates, with a full audit trail so every response is accountable.

Content monitoringAudit trailPolicy controls
Honest by design

You always know it is AI

We believe people should know when audio is AI generated, so every FortAgent voice is clearly disclosed.

AI disclosureWatermarkedTransparent
Flow builder
Booking flow agent#4821 · 0.9s latencyPublish
NODES
Conversation
Function
Call transfer
Press digit
Extract variable
Logic split
Ending
Begin
Greeting
Hi, this is Eva from Bright Dental. Am I speaking with Sara?
If caller confirms
If wrong person
Confirm booking
You are booked for a cleaning on June 4 at 10am. Does that still work?
If caller confirms
If caller declines
Send SMS
Text the appointment details to the caller?
If yes
Reschedule
Offer the next open time and book it.
If a slot is picked
Live agent
Answering real calls in production.
Speak & listenTransitionRun actionBook slotLive traffic
SimulationPreviewLive trafficLIVE
Greeting
Simulated response
Hi, this is Eva from {clinic}. Am I speaking with {name}?
Confirm booking
Simulated response
You are booked for a {service} on {date} at {time}. Does that still work?
Send SMS
SMS template
To {mobile}
Hi {name}, this is {clinic} confirming your {service} on {date} at {time}. Reply C to confirm or R to reschedule.
Reschedule
Simulated response
The next opening is {slot}. Shall I book it for you?
Live traffic
Now answering · 3 active calls
Hi, this is Eva from Bright Dental. Am I speaking with Sara?
Yes, that is me.
Great, I am calling to confirm your cleaning on June 4.
Global settingsActive
Model
GPT-4o
GPT-4o2.5 ProOpus 4.5
Voice & language
MultilingualEva
Speech settings
Call related settings
Post-call settings
Webhooks / integrations
Security

Proprietary workflow engine

Design each call as a visual flow of nodes with your own prompts, variables and branches, connected to your APIs, data and databases, with guardrails and a clean human handoff.

Call review
SJ
Sara Johnson
+971 50 xxx 4821 · Inbound
Call recording
0:00 / 4:12
Live transcript
AgentThanks for calling FortBank, how can I help?
SaraI was double charged on my last bill.
AgentI can see two charges of AED 320. Refunding one now.
SaraOh, thank you so much.
AgentDone. It will arrive in 2 to 3 days.
SaraPerfect, that is great.
Analyzing the call
Sentiment, score and resolution appear when the recording ends.
Call type
Complaint
Sentiment
Positive
Call score
92/ 100
Resolution
AnalyzingResolved
Call details
Customer IDCUS-48213
Agent IDAGT-2291 · Eva
LanguageEnglish
Date & time4 Aug 2026, 14:32
Summary
Customer disputed a duplicate AED 320 charge. The agent verified two charges and refunded one on the call; the caller confirmed they were satisfied.
Topics
BillingRefund
Next steps
Follow-upSMS sent
TicketAuto-resolved

AI powered call intelligence

Every call transcribed and scored in real time, with sentiment, intent, topics and a ready summary, so no call needs manual QA.

Scenario runner
Scenario suite#RUN-4821
1,197scenarios
Stress-testing your agent against 40 caller personas across 12 languages before go-live.
PersonaCoveragePassFixLeft
Angry caller00168
Arabic speaker00141
Interrupts a lot00122
Silent caller0096
Wrong number0088
Repeat caller00134
Fast talker00108
Noisy line00101
Abusive language00119
Confused caller00120
Total coverage · 0%0 passed · 0 fixed · 1,197 remaining

Test every scenario

Simulate calls and edge cases at scale before go live, so your agents are proven against the situations they will actually face.

1 / 3
Quality that compounds

The same high bar on every AI call. Sharper with every conversation.

Every FortAgent call is transcribed, scored and checked against your playbook, so quality never drifts between your quietest day and your busiest one. The edge cases it meets feed straight back into testing and prompts, so the agent answering next month is measurably better than the one answering today.

Scored on every call

Sentiment, resolution and a QA score on 100% of conversations, never just a sampled few.

Coaching built in

Low-scoring and failed calls become test cases and prompt fixes, automatically.

Better every release

Model and playbook updates roll out under guardrails, so quality trends up over time.

Plug into your existing stack

Your telephony, CRM and AI, all connected.

One platform instead of a stack of point tools. Connect FortAgent to the contact center, CRM and AI you already run, with no rip and replace.

The FortAgent platform100+ integrations

Guardrailed AI

The model never touches core systems; every tool and API is allow-listed, with prompt-injection protection.

Grounded answers

Replies are grounded in your approved content and validated before display, so nothing is invented.

Knowledge base

A centralized, versioned source of truth that grounds every answer.

Usage analytics

A role-based dashboard for usage, intent and journey mix, success rates and drop-off points.

Enterprise reliability

An availability SLA, horizontal scaling and safe fallbacks that never fake a success.

Deploy anywhere, always current

On-premise, cloud or hybrid with data residency in your region, and models and patches kept up to date automatically.

Model agnosticOpenAIClaudeGeminiDeepSeek