Terms of Service

Subject to these terms and any order form, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the platform for your internal business purposes. You are responsible for configuring the services for your environment, for the identities and data you route through them, and for meeting the requirements of your own regulators and customers. We may improve or modify the services over time, and we may update these terms on reasonable notice.

You are responsible for all activity under your account and for securing credentials and enrolled devices. You will ensure your authorized users comply with these terms, and you remain responsible for their use. We recommend enforcing phishing-resistant authentication and least-privilege access for your administrators. Notify us promptly of any suspected compromise; we may suspend access where reasonably necessary to protect the platform, your data, or other customers.

You agree not to, and not to permit any user to:

• use the services in violation of applicable law or the rights of others;
• probe, scan, or test the vulnerability of the services except under an authorized program;
• reverse engineer, copy, or create derivative works of the services except as permitted by law;
• introduce malicious code or interfere with the integrity, availability, or performance of the services; or
• resell, sublicense, or make the services available to third parties except as expressly permitted.

As between the parties, you own the identities, configuration, and content you route through the platform (“Customer Data”) and grant us the limited rights needed to provide, secure, and support the services. Where Fortanixor processes personal data on your behalf, our Privacy Policy and, for enterprise customers, a data processing agreement govern that processing. You are responsible for having the necessary rights and notices to route that data through the platform.

Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under the agreement. Confidential information includes Customer Data, the services and documentation, and non-public business and technical information. These obligations do not apply to information that is public through no fault of the receiving party or independently developed.

Fortanixor and its licensors retain all rights, title, and interest in the platform, including software, models, and brand assets, and any improvements to them. You retain all rights in your Customer Data. No rights are granted except as expressly stated in these terms.

Paid subscriptions are billed as set out in your order form. Except where required by law or expressly stated, fees are non-refundable, and we may change list pricing on renewal with notice. Overdue amounts may accrue interest and, after notice, result in suspension.

We will provide the services with reasonable skill and care and in line with our security commitments. Except as expressly stated, the services are provided “as is” and “as available” to the fullest extent permitted by law, and we disclaim implied warranties of merchantability, fitness for a particular purpose, and uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or revenues. Each party’s aggregate liability is limited as set out in your agreement. Nothing in these terms limits liability that cannot be limited under applicable law.

You will defend and indemnify Fortanixor against third-party claims arising from your misuse of the services or violation of these terms or applicable law. Any indemnity Fortanixor provides, for example, for claims that the services infringe a third party’s intellectual property, is set out in your agreement.

These terms apply while you use the services. Either party may terminate for material breach that is not cured within a reasonable period, or as described in the agreement. On termination, your right to use the services ends and we will make Customer Data available for export for a limited period before secure deletion.

We may update these terms from time to time. Material changes will be posted here with a new “last updated” date and, for enterprise customers, handled per your agreement. Continued use of the services after an update constitutes acceptance of the revised terms.

These terms are governed by the laws applicable at Fortanixor’s headquarters in the United Arab Emirates, unless your agreement specifies otherwise, and the courts there have jurisdiction. Questions can be sent to legal@fortanixor.com.