Privacy Policy

Your privacy and data security are our top priorities

GDPR Compliant
FIDO2 Certified
Zero-Knowledge Architecture

Last Updated: August 26, 2025

Introduction

Fortanixor ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our security solutions and services.

As a provider of enterprise-grade security tools, we understand the critical importance of data privacy and have implemented robust measures to protect your information in accordance with international privacy standards.

Information We Collect

Personal Information

  • Contact information (name, email, phone number)
  • Company and job title information
  • Account credentials and authentication data
  • Payment and billing information

Technical Information

  • Device and browser information
  • IP addresses and location data
  • Usage analytics and performance metrics
  • Security logs and audit trails

Security Data

  • Authentication attempts and patterns
  • Security incident reports
  • Compliance and audit data
  • System health and performance metrics

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our security solutions
  • Authentication: To verify your identity and secure access to our services
  • Support: To provide customer support and respond to inquiries
  • Security: To detect and prevent fraud, abuse, and security threats
  • Compliance: To meet legal and regulatory requirements
  • Analytics: To analyze usage patterns and improve our services
  • Communication: To send important updates and security notifications

Data Security

We implement industry-leading security measures to protect your data:

  • Encryption: All data is encrypted in transit and at rest using AES-256 encryption
  • Access Controls: Strict access controls and multi-factor authentication
  • Regular Audits: Comprehensive security audits and penetration testing
  • Compliance: Adherence to SOC 2, ISO 27001, and other security standards
  • Zero-Knowledge: We cannot access your encrypted data without your permission
  • Backup Security: Secure, encrypted backups with geographic redundancy

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

All third-party service providers are bound by strict confidentiality agreements and data protection requirements.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at info@fortanixor.com

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for a reasonable period after deactivation
  • Security Logs: Retained for security and compliance purposes as required by law
  • Analytics Data: Retained for up to 2 years for service improvement
  • Legal Requirements: Retained as required by applicable laws and regulations

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses approved by data protection authorities
  • Binding corporate rules for intra-group transfers
  • Other appropriate safeguards as required by law

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze service usage:

  • Essential Cookies: Required for basic service functionality
  • Analytics Cookies: Help us understand how our services are used
  • Security Cookies: Enhance security and prevent fraud
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices within our services

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Information

info@fortanixor.com
+971 50 546 0852
Ajman Free Zone, UAE

Privacy Team

privacy@fortanixor.com
dpo@fortanixor.com